• We ship all orders via Royal Mail
• Every shipment will be Royal Mail Tracked with a signature ( 2 - 5 business days )

• Orders will be dispatched to the customer address entered at checkout only, please ensure your address is correct when checking out as we are not liable for address mistakes.

• If your parcel has not arrived or you think it has been lost you need to inform us within 7 days of the expected delivery date from your tracking email (please reference your full name and order number).

You can inform us via: 

1. Instagram Direct Message ( @occkicks_ )
2. Email Address ( info@occkicks.com )

• If you chose to leave your parcel in a safe space and your order is delivered, pictured in a safe space and goes missing, this is your responsibility. We can not be held accountable for the loss of the parcel.